Make a good impression, every time.

Your polished image goes hand-in-hand with your attitude and behavior. Reflect confidence and charm and inspire trust by learning how to behave in different social or business situations according to universally accepted standards. Our social and business etiquette training courses can be delivered as one-to-one consultations or as a group workshop.

SOCIAL ETIQUETTE

  • Everyday Etiquette 
  • Greetings and Introductions
  • Dealing with Difficult People 
  • Social Media Etiquette
  • The Art of Listening
  • Conversational Etiquette
  • Giving and Receiving Compliments 
  • Money Etiquette
  • Phone Etiquette
  • Restaurant Etiquette 
  • Celebrations and Ceremonies
  • Invitations and Announcements 
  • Adding Elegance to Your Occasions
  • The Etiquette of Entertaining
  • Dining and Table Manners Etiquette
  • Table Setting and Service
  • Table Seating & Arrangements 
  • Hosting International Guests 
  • Multicultural Manners 
  • The etiquette of public places: sidewalks, elevators, escalators, and stairs
  • Sports etiquette
  • Travel and Leisure 

Children and Youth Etiquette

  • Everyday basic etiquette
  • Respect and courtesy in private and public
  • Greetings and handshakes
  • Introducing Yourself and Others
  • Body Posture, Sitting, and walking
  • Reflecting Confidence and Inspiring Trust 
  • Tone of Voice 
  • Attitude of Gratitude 
  • Dressing appropriately for the occasion 
  • Personal grooming tips
  • Phone Etiquette 
  • Social Media Etiquette & Cyber Safety 
  • Celebrating Differences- Cultural Awareness
  • When Meeting New People
  • Small Talk & Conversations
  • Active Listening 
  • Remembering Names
  • Having Friends Over
  • Having Fun in Public Places 
  • The etiquette of public places: sidewalks, elevators, escalators, and stairs
  • Celebrations 
  • Table Manners 
  • Food and Drink Etiquette at Social Events 

Dining Skills and Table Manners

  • Business Entertaining — Invitations  
  • Receiving Lines                                
  • Host Duties                                 
  • Guest Duties                                 
  • Seating Guidelines                            
  • Taking Your Seat and Napkins              
  • Host and Guest of Honor Duties      
  • Toasting
  • Posture at the Table
  • Silverware Savvy
  • American Style of Eating
  • Continental Style of Eating
  • Asian Style of Eating
  • World-Class Dos and Don’ts
  • Dining Do’s & Don’ts
  • Eating Various Foods
  • Tipping

A code of conduct for the professional world.

Successful business relationships rely more than ever on personal contact. You, your employees, and your colleagues present your company business image and brand wherever you go, during business hours and afterward. Your behaviors affect your career in both obvious and subtle ways. Our Business Etiquette training courses will empower you with the knowledge and skills required to handle professional situations at ease, be your best, and bring out the best in your colleagues, clients, and associates.

Business Etiquette & International Protocol

  • Handshaking — The Ultimate Greeting  
  • Eye Contact
  • Eye Signals
  • Business Introductions- Introduce Yourself and Others
  • How to Make an Entrance and Work the Room
  • Improve Your Mingling Proficiency — Networking
  • The Art of Small Talk — Conversational Etiquette                    
  • Dining & Table Etiquette 
  • Forms of Address
  • Recognize the Importance of Rank and Status
  • Remembering Names    
  • Electronic Communication — Email & Phone Etiquette 
  • Social Media Etiquette 
  • Boardroom & Meetings Protocol
  • The Art of Listening
  • Non-Verbal Communication — Understanding Body Language 
  • Positive and Negative Body Language 
  • Dealing with Difficult People 
  • Negotiation Skills 
  • Persuasive Sales Techniques 
  • The Art of Customer Service
  • Handling Difficult Situations with Ease 
  • Planning Corporate Events  
  • Travelling Smart
  • Multicultural Awareness 

Diplomats And Diplomacy

  • Modern Protocol
  • Functions of a Protocol Officer
  • Understanding Precedence and Seating
  • Table Seating and Arrangements
  • Flag Etiquette Awareness
  • Management of VIP Visits
  • Planning Elements of a Special Event or Meeting
  • Presenting Your Organization at Special Events
  • Protocol and Cultural Briefing Content
  • Sensitivity to Cross-Cultural Differences
  • Master Your Body Language
  • Do's and Don'ts of Hosting International Visitors
  • Gift Giving Protocol

From Campus to Corporate

  • Looking for a Job
  • Preparing for Job Interviews
  • Cover Letter & Resume
  • After The Job Interview 
  • Your Corporate Wardrobe & Image
  • Handshaking — The Ultimate Greeting  
  • Eye Contact
  • Eye Signals
  • Business Introductions — Introduce Yourself and Others 
  • Improve Your Mingling Proficiency- Networking 
  • The Art of Small Talk — Conversational Etiquette                    
  • Visual Dining & Table Etiquette Tutorial
  • Forms of Address
  • Recognize the Importance of Rank and Status
  • Remembering Names    
  • Electronic Communication — Email & Phone Etiquette 
  • Social Media Etiquette 
  • Boardroom & Meetings Protocol
  • The Art of Listening
  • Non-Verbal Communication — Understanding Body Language 
  • Positive and Negative Body Language 
  • Multicultural Awareness
  • Building Relationships
  • Dealing with Difficult People
  • Handling Difficult Situations